Nootropics Depot is a nootropics retailer located in Arizona that carries capsules and powders of most of the common, and some of the not-so-common, nootropics. They are one of the most popular online nootropic vendors, and are owned by the same people as Ceretropic.
Nootropics Depot is heavily involved in the Reddit nootropics community, and are highly regarded amongst neurohackers. This trust is earned through their community involvement, product quality, lab equipment, and overall transparency. They have customer reviews on their product pages, allowing consumers to learn from the experience of others.
In this review we will compile both positive and negative user experiences, along with information from Nootropics Depot, to help you understand what to expect if you purchase your nootropics from this online vendor.
Product Quality and Testing
Arguably the most important aspect of a nootropic supplier is the quality of their products, which can only be proven with adequate testing. When it comes to product quality and thorough testing, Nootropics Depot is a leader, appearing to take no shortcut in assuring quality and providing transparent results to the nootropic community.
On their website they go into detail regarding the necessity of both in-house and third-party testing – they even outline the equipment that they have in their in-house lab, where they employ a full-time chemist.
In-house testing allows Nootropics Depot to have more control over the quality of the products they provide, while third-party testing through Alkemist Labs removes some of the risk of bias of lab results.
They test a sample from every batch of their supplements and provide Certificates of Analysis per request. While they do not have these available on their website, all you need to do is provide them with the lot number located on the jar and they will send the COA for that product to you.
In comparison, many other nootropics retailers rely on the product testing conducted by the supplement manufacturers – relying on just the manufacturer’s testing can lead to poor quality control and thus poor quality nootropics being sold to consumers.
According to their returns webpage, they do not accept exchanges or returns for products that have been open or used. This means that they do not provide any type of money back guarantee if you are displeased with the product after trying it.
Product replacement for lost packages in the mail are under their discretion and will vary based on situation. They will not refund an item that was seized or destroyed by an outside country’s customs – it is the responsibility of the consumer to be sure to only order supplements that are legally allowed in their country.
Nootropics Depot ships worldwide, including to the UK, Canada, and Australia, with free international shipping over $200. In the United States, they offer free shipping over $50. Remember that it is the consumer’s responsibility to only order nootropics that are legal in their country, so do you due diligence before ordering to be sure and not waste your money on a product that may not arrive to you.
If you are ordering products from overseas, you may be required to pay import duties charged to you by your country’s customs.
Nootropics Depot has a good reputation when it comes to customer service and support. This is particularly true of any concern voiced through Reddit – those who have expressed problems on Reddit almost always receive a prompt resolution, likely thanks to the presence of the ND owner on these forums They also have an email address to contact if you would rather go a less public route, although they do not have a phone number.
On Amazon, negative reviews did not have any response from the company, so it may be best to contact them directly if you go through Amazon and experience troubles.
Customer reviews for Nootropics Depot products are plentiful and largely positive on both their site as well as for the products that they sell through Amazon.
Positive reviews tend to revolve around the quality of the products and rapidity of shipping. Most reviews that were not positive were more neutral than negative, and mainly focused on a lack of desired effects from a product. These were rare, leading to the likelihood that these users did not respond well to the specific nootropics that they tried.
Only one product sold on Amazon had mixed reviews – of 19 reviews for Caffeine and L-Theanine Capsules, 4 were 1-star and 15 were 5-star reviews. Those who gave 1-star did not experience any of the energy that was expected, and Nootropics Depot did not comment on any of these reviews.
Third Party Reviews
When reading through community experiences on Reddit and LongeCity, you will find mostly positive reviews, with criticisms sprinkled here and there.
One Reddit user in Canada ordered from Nootropics Depot and experienced slow shipping – twice the package took roughly 3 weeks to arrive. Nootropics Depot contacted this user, refunded them their shipping cost, explained why this was happening, and expressed that they were working on a solution.
Most of the negative experiences came before a new owner took over in 2016. Since this time, the vast majority of users report positive experiences. In this Reddit thread users discuss the quality of products, speediness of shipping, and positive experiences with customer service that they experienced with Nootropics Depot.
When it comes to a company that you can trust to both provide quality and handle any problems quickly, Nootropics Depot is a great option.
When comparing them with other nootropics companies, about the only negative that you will find is that they do not offer any kind of explicit money-back guarantee – if there is a nootropic that you are hesitant to try and may want to return, there are other vendors that do offer a 100% money back guarantee.
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