Marc, this really sucks and is a problem today with customer service as well as the electronic age. I hope they do resolve this today for you.
One suggestion: When you are going to begin with
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This is my attempt at getting my fellow MAB family to shop elsewhere, for your own good as well.
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You really should not end with
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Heading back to Dicks today to purchase the bag with cash
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I mean why would I not shop there per a persons request if they intend to shop there after the request.