Recognises the printer but not the scanner

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This topic contains 0 replies, has 1 voice, and was last updated by  Robinson 5 months ago.

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    Robinson
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    Hi,

    I have windows 7 and a dell 1600n multifunctional printer – i can print just fine but i cant scan things up – the printer is connected etc as i can print so no probs there but when i go to scan and use the dell software/ms paint it doesn’t recognise the scanner – the scanner subfolder is in the driver folder on the printer installation – what the heck is the problem?

    Please help.

    I didn’t find the right solution from the Internet.

    References:-
    https://bit.ly/2IqFvaW
    Creative digital advertising studio

    Thanks

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